Frequently Asked Questions

Frequently Asked Questions About Car Rental

The most frequently asked questions about the car rental process have been gathered on this page based on inquiries from our customers. You can find detailed information about reservation steps, age and driving license requirements, payment methods, pre-authorization procedures, as well as cancellation and refund conditions in the frequently asked questions section below.

This FAQ content has been prepared to make the car rental process more transparent, clear and hassle-free, and is regularly updated to ensure that users can quickly access accurate and up-to-date information.

You can make a reservation online through our website at www.oscarrentacar.com or by calling our Call Center at +90 532 151 0151 between 09:00 and 19:00.

To rent a car, you must be at least 21 years old and have a valid Class B driver's license for at least 2 years.

The minimum car rental period is 1 day.

You can make an online reservation and payment for someone else through our website, but the renter must present their own driver's license and credit card when picking up the vehicle.

Unfortunately, car rental is not possible without a credit card due to the provisional rules applied during vehicle pickup.

The provisional charge will be refunded after the rental period ends, deducting any HGS fees, bridge tolls, missing fuel, daily mileage overages, and damage costs.

For reservations made through our website, you can pay the car rental fee immediately with your credit card to benefit from a special discount or use the bank transfer option. Alternatively, you can pay with your credit card when you pick up the vehicle by selecting the "Pay at Office" option.

If you submit your cancellation request on the same day as your reservation, your payment will be fully refunded. For reservations with less than 24 hours remaining before the pickup time, a deduction equivalent to 2 days of rental fee will be applied. No refunds are provided for reservations with less than 2 days of rental period.

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